ASC Patient Services Representative
On-sitePensacola, Florida, United States
Pensacola, Florida, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Verify insurance eligibility, calculate estimated patient prepayments, and load insurance information into the practice management system for all scheduled patients. Greet and check-in patients, collect monies owed at the time of service, and verify referral and authorization information prior to appointments. Prepare patient charts with clinical and financial documents, count cash drawers, and assist in training new employees. Refresh the Verification worklist in the absence of the ASC Supervisor and ensure specialty lens cataract surgeries are charged and collected correctly.
Required Qualifications
- High school diploma or equivalent
- 1 year of customer service experience
- Ability to prioritize and manage multiple tasks
- Customer service skills
- Strong interpersonal skills
- Close attention to detail
- Excellent verbal and written communication skills
- Basic math skills
- Integrity and character
- Willingness to embrace change
- Ability to make a positive impact in the lives of patients and co-workers
- Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner
- Computer proficiency (i.e. PC Windows, MS Office)
- Ability to quickly learn new applications
- Acceptable typing speed and accuracy with ten-key by touch skills
- Proficiency in the English language both in written and verbal communication
- Ability to communicate with individuals of varying socio-economic backgrounds
- Commitment to the protection of confidential information, records and/or reports
- Stable work behaviors daily
- Adequate individual coping skills
- Ability to remain calm and professional regardless of workload or time constraints
- Ability to work under stress and remain calm and professional
- Ability to effectively communicate verbally
- Ability to look at a computer screen for extended periods
- Ability to perform constant repetitive hands and finger motions
- Ability to lift 10 pounds of force occasionally
- Ability to stand and walk occasionally (up to 1/3 of the time)
- Ability to perform keyboarding frequently (3/4 of the time)
- Ability to work in an office environment
- Ability to work with frequent and constant interruptions
- Ability to work extended hours to meet department needs
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