ASC Customer Care Representative - IPPS-A (Fort Knox, onsite)
$41,184–$41,184 year
On-site · Fort Knox, Kentucky, United States
Job Summary
ASC Customer Care Representative for IPPS-A provides customer support to soldiers, veterans, retirees, and Army families on HR-related inquiries. Responsibilities include handling inquiries via phone, email, or hard copy; facilitating clear information exchanges; managing call flow; handling sensitive information with discretion; gathering information to determine needs and resolve inquiries; data entry into computer systems; English communication with bilingual ability a plus; and working both independently and within a team. Requires high school diploma/GED, at least one year of customer service experience, familiarity with Army concepts, and proficiency with MS Office and Avaya systems. On-site at Fort Knox, KY with shift options working weekdays with specified hours; public trust clearance is a consideration. The role emphasizes customer service, problem-solving, empathy, and multitasking in a military HR context.
Required Qualifications
- High school Diploma/GED
- At least one year of customer service experience
- Understanding of military concepts and procedures
- Familiarity with Army Human Resources Command and its mission
- Proficiency with MS Office programs
- Experience with Avaya phone systems
- Excellent verbal and written communication
- Ability to multitask and work under general supervision
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