ARQUITECTO DE SOLUCIONES ( Contact Center)
RemoteColombia
Job Summary
Prepare test and pilot environments, evaluate new solutions for the portfolio, and generate technical and commercial proposals for clients. Conduct solution demonstrations and respond to requests for proposals and bids. Translate technical information into actionable solutions while identifying customer needs and market technology trends. Leverage five years of contact center experience with a focus on competitive technologies like Five9. This role supports a Brazilian multinational market leader in contact centers, driving transformation and optimization projects through technical advisory across commercial, information, and technical perspectives.
Required Qualifications
- 5 años o más de experiencia en contact center
- solido conocimiento del universo del sector
- Dominio de tecnología(s) de mercado competitiva
- formación técnica
- FIVE9
- facilidad de comunicación oral y escrita en español
- Inquieto por desarrollar nuevas habilidades y conocimientos de su sector
- Muy creativo
- productivo
- motivado
Desired Qualifications
- inglés
- portugués
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