Arnold Veterinary Hospital- Client Service Representative
On-site · Arnold, Maryland, United States
Job Summary
Client Service Representative (CSR) at Arnold Veterinary Hospital responsible for delivering excellent client and patient-focused service in person and over the phone, managing client communications, scheduling, and coordinating with veterinary staff. The role supports daily hospital operations, handles cash and payments, assists with inventory and over-the-counter product sales, maintains patient records, and participates in opening/closing and weekend duties. The position emphasizes professional, empathetic client interactions, clear communication about services (wellness, vaccinations, diagnostics, surgical aftercare, and specialty packages), and collaboration with veterinarians, technicians, and the Practice Manager to ensure smooth patient flow and high-quality care.
Required Qualifications
- High school diploma or equivalent required
- Previous experience working with animals preferred; veterinary or animal care background strongly valued
- Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools
- Accurate data entry and record-keeping skills
- Able to perform basic math for cash handling, billing, and appointment management
- Manual dexterity required for typing, filing, and handling patients or supplies
- Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians
- Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations
- Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds
- Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday
- Hours: Flexible schedule and availability during all hours the practice is open to support hospital operations
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