Arena Event Ticketing Representative

Sells and processes ticket orders and will-call requests for shows and events at arenas, mid-size venues and special events, providing prompt and courteous guest services. Sell ancillary event products such as, but not limited to, merchandise items, parking, VIP packages, F&B inclusions, and suite product. Provides knowledgeable answers to guest questions, furnishes detailed information regarding arenas, mid-size venues, multiple tenants (NHL, WNBA, NLL, UFC, PWHL), and special event services and amenities. Resolves guest complaints within the scope of authority; escalate guest service issues to venue leadership as necessary. Utilize a cash drawer with large amounts of various tender types, including cash and credit cards, upholding department and federal requirements. Supports event day presentation throughout MGMRI venues, perform ticket verification prior to entry into exhibit and events. Assist with in-house relocations at either a relocation table, interior guest service windows, or throughout the event venue. Effectively manages the guest queue system assembling or disassembling queues and stanchions as needed. Support guests with Mobile Application adoption and provide technical troubleshooting on both Android and ios. Assist, with a high level of customer service, VIP guests, Artists, Promoters, Sponsors, and Executive guests.