Area Technology Manager – UK&I (Franchised)
On-site · Windsor, England, United Kingdom or Branston, England, United Kingdom
Job Summary
Area Technology Manager – UK&I (Franchised) acts as the primary technology business partner to franchised hotels across the UK & Ireland, driving hotel performance and guest satisfaction through technology. Responsibilities include partnering with leadership and owners, liaising between hotels and IHG technology teams, driving adoption of technology standards, supporting openings and conversions from a technology perspective, ensuring systems security and compliance, identifying opportunities to improve operations via technology, influencing technology decision-making, leading the Hotel IT Manager community, and supporting rollout of new technology initiatives across approximately 350+ franchised hotels. Requires 5+ years in technology management or IT roles, strong stakeholder management, ability to translate technical concepts for non-technical audiences, multi-site experience, familiarity with hotel systems (PMS, POS, Wi-Fi, in-room tech), hospitality/franchise experience preferred, and willingness to travel extensively.
Required Qualifications
- 5+ years’ experience in technology management or IT-related roles
- Strong stakeholder management and influencing skills
- Ability to translate technical concepts into non-technical language
- Experience working in multi-site environments (hospitality, travel, retail or similar)
- Strong communication and relationship-building capability
- Broad understanding of IT infrastructure and systems (e.g. networks, security, Microsoft technologies)
- Knowledge of hotel systems (e.g. PMS, POS, Wi-Fi, in-room technology)
- Experience within hospitality and/or franchise business models (highly desirable)
- Proactive, engaging personality with ability to influence without authority
- Flexibility to travel extensively and work in a dynamic environment
Additional Requirements
- None specified
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