Area Sales and Install Manager
$115,000–$130,000 year
On-siteWestmont, Illinois, United States
EXPIREDWestmont, Illinois, United StatesOn-siteFull Time$115,000–$130,000 yearSecurity ServicesLarge
Full TimeLargeSecurity Services
Job Summary
Lead regional business and human capital strategy for the New Acquisition channel by developing action plans to meet or exceed area goals. Drive results through people leadership, including talent assessment, succession planning, and coaching frontline operations and sales managers. Direct revenue growth and profitability while planning service and installation activities to maintain high-quality customer retention. Manage forecasts, budgets, and regular reporting to stakeholders, ensuring alignment across sales support, operations teams, and public safety liaisons. Monitor competitive activities to implement tactical defenses and execute operating efficiencies for successful sales programs. Collaborate with Business Units to launch new products and reduce acquisition costs. Participate in strategic agility initiatives to address market trends and deliver flawless service.
Required Qualifications
- 4-year college degree in business administration, marketing, operations, or other related field of discipline or equivalent experience
- Minimum 5 years of operations and operations management experience
- At least 3 years of experience in leadership operations
- Assessing, coaching, and developing talent and managing multi-disciplinary organizations
- Establishing business direction and executing strategy development and implementation
- Leading a significant business unit of similar size; scoping, designing, and implementing business solutions to build/grow a market
- Influencing business decisions in a highly matrixed organization
- Media Close Rate
- SG Production vs Target
- Gross Close to Sold
- Quality vs Target
Desired Qualifications
- Excellent communication and collaboration
- Exceptional talent development
- Building engagement and alignment
- Strong people leadership
- Effective coaching and performance feedback
- Prioritizing resources
- Facilitating alignment of teams
- Supporting growth and development of operations teams
- Leading channel growth activities for field operations and sales
- Direct revenue growth and profitability of the overall operation
- Plan and coordinate the activities of the service and installation operations
- Maintain a high level of quality and timely service to customers
- Develop and maintain liaisons with appropriate public safety officers, sub-contractors, associated industry contacts
- Execute operating efficiencies and dynamics for successful operations programs and processes
- Ensure consistency in field operations and field sales process(s)
- Monitor competitive activities within territory
- Collaborate with operations and sales managers to recommend and implement tactical defenses
- Collaborate with other Business Units to deliver the best solutions to our employees and customers
- Increase acquisition, decrease attrition, reduce Subscriber Acquisition Cost (SAC), Cost to Serve (CTS)
- Deliver flawless service
- Mentor, drive, and support operation and sales managers in territory
- Driving productivity and sales performance objectives for the business
- Provide support for continued Sales Rep productivity evolution
- Initiative creation, implementation, and management of execution efficiency
- Lead dispositioning
- Sales performance dashboard analysis
- Use of model sales call
- Other productivity programs
- Execute operating efficiencies and dynamics for successful sales programs and processes
- Ensure consistency in field sales process/lead management
- SGL activities
- Assist with creating and launching new products, services, and programs
- Satisfy market demands
- Take advantage of new market opportunities
- Recommend innovative solutions
- Demonstrate strong commitment for ADT to continue improving the customer experience
- Foster a culture that demonstrates ADT's responsibility to its employees, community, and mission of creating customers for life
- Participate in forecasts and budgets for Area
- Provide regular reporting and communication to other key stakeholders
- Understand historical and future economics, trends, analytics, and key drivers of the business
- Lead collaborative action plans to drive ADT business results
- Able to compellingly articulate financial analytics in a manner that tells the big picture story
- Include possible solutions to executive leadership
- Apply broad, cross-functional knowledge and resources to produce results that best fit the company strategy
- Create an environment where employees are held accountable and strive for achieving goals and results
- Enable accomplishment and goal achievement by prioritizing and balancing time, actions, resources, and initiatives
- Ensure change initiatives and priorities are implemented appropriately and celebrated
- Take real-time assessment of market and respond appropriately with strategic plan
- Monitor execution on solutions to address
- Work through different strategic options
- Determine their intended and unintended implications
- Apply to business planning
- Highly adaptable in challenging and complex situations
- Able to quickly assess situations and see both bigger and smaller picture impact
- Take quick action to address
- Assess deliverables against leading industry practices
- Implement plans that leverage company advantages
- Promote cooperation and teamwork across the ADT enterprise and eco-system (stakeholder/partner)
- Demonstrate a passion for the business and to delivering results that inspires others to do their best
- Demonstrate a deep commitment to enriching the customer experience and increasing customer loyalty and delight
- Encourage and pursue bold ideas, game changing innovation, and creative thinking that differentiates ADT
- Think through issues insightfully to generate ideas and solutions that move our business forward
- Lead and embrace change
- Create and support a culture that nimbly manages and embraces change
- Foster employee engagement and build high performing teams to ensure that ADT attracts, develops, and retains the best talent
- Think broadly about the business to create strategies, tactics, and plans that position ADT to compete effectively
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