Area Operations Manager - Southwest, CA (Foothills)
$85,000–$130,000 year
On-siteLos Angeles, California, United States or Pasadena, California, United States
Job Summary
Manage a Retail Branch office and defined operations area, overseeing all aspects of FTE budget, risk, operations, and compliance. Supervise branch supervisors and employees by leading daily huddles, conducting periodic inspections, and providing coaching to mitigate risk and meet performance goals. Handle human resource tasks including hiring, performance appraisals, promotions, and disciplinary actions while approving high-risk transactions and operational exceptions. Ensure active community participation and leadership through CRA activities and execute the Retail community reinvestment strategy. Regularly visit branches to observe performance, complete operational task reviews, and coach staff to foster a customer-centric culture.
Required Qualifications
- High School Diploma or GED
- Minimum of 7 years of banking experience with an emphasis in operations
- Minimum of 3 years of leadership experience
- Approximately 10 - 20% travel
- Knowledge of State and Federal banking regulations pertinent to Retail operations
- Leadership ability to supervise and direct subordinate employees, and to provide coaching and development
- Skilled in dealing with customer issues in challenging situations
- Attention to detail and accuracy to mitigate risk
- Excellent organizational skills to direct workflow, balance assignments, and provide consistent scheduling to ensure complete office coverage
- Thorough knowledge of Retail office operations, including complex transactions, Bank policy and procedures, and Risk Management policies
- Ability to assess Retail branches within the area for actions to increase production, improve efficiency, reduce risk and to improve operating quality
- Ability to communicate effectively with customers, team members and all levels of management
- Ability to motivate employees to provide excellent customer service, demonstrate initiative, and maintain operational soundness
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Desired Qualifications
- Bachelor's degree preferred or equivalent combination of education and experience
- Notary license preferred
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