Area Operations Manager - Behavioral Health
$80,168–$90,000 year
On-siteSeattle, Washington, United States
Job Summary
Lead Clinic Coordinators across multiple Washington locations, providing coaching, accountability, and performance management to drive operational excellence. Oversee daily clinic operations, including facility readiness, inventory, and EHR functionality, while monitoring key metrics like patient starts, volume, and conversions to identify trends and implement continuous improvement plans. Own financial performance by managing expenses, optimizing workflows, and executing strategies to increase patient volume and strengthen referral relationships. Partner with leadership on employee relations, resolve escalated patient concerns, and collaborate on regional growth initiatives to expand access to TMS therapy.
Required Qualifications
- Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or a related field preferred; equivalent combination of education and experience will be considered.
- Minimum of 2–3 years of healthcare operations or clinic management experience, with experience overseeing multiple locations or managing high-volume outpatient clinics preferred.
- Demonstrated success leading, coaching, and developing clinic staff to achieve operational, financial, and patient experience goals.
- Experience monitoring clinic performance metrics, patient volume, scheduling efficiency, and operational workflows to drive continuous improvement.
- Strong understanding of clinic operations, including patient scheduling, workflow optimization, inventory management, and facility oversight.
- Experience supporting financial performance through budget awareness, expense management, and achievement of revenue and productivity goals.
- Proven ability to build positive relationships with providers, referral sources, patients, and cross-functional teams.
- Strong problem-solving, organizational, and decision-making skills with the ability to prioritize competing demands in a fast-paced environment.
- Experience addressing employee performance concerns and partnering with Human Resources on employee relations matters.
- Proficiency with Electronic Health Record (EHR) systems, Microsoft Office Suite, and operational reporting tools.
- Knowledge of HIPAA, healthcare compliance requirements, and quality standards.
- Excellent written and verbal communication skills with the ability to effectively communicate across all levels of the organization.
- Ability to travel regularly between assigned clinic locations.
- Valid driver's license, reliable transportation, and the ability to meet company driving requirements.
Desired Qualifications
- experience overseeing multiple locations or managing high-volume outpatient clinics preferred
- experience overseeing multiple locations or managing high-volume outpatient clinics preferred
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