Area Manager
On-siteFranklin, Tennessee, United States
Job Summary
Oversee daily retail operations and service levels for a financial center while driving growth through customer acquisition and service strategies. Lead and coach staff to achieve sales goals, manage expanded teams through recruiting and training, and maintain appropriate headcount based on operational needs. Develop and execute financial center-specific sales strategies, approve loans within prescribed limits, and ensure compliance with FirstBank policies, security protocols, and regulatory requirements. Maintain efficient administration of daily operations, monitor transaction accuracy, and foster a culture of diversity, teamwork, and performance. Requires 5+ years of banking retail experience with 3+ years in leadership, proficiency in Microsoft Office, and ability to travel within the market.
Required Qualifications
- 5+ years of experience within banking retail or lending responsibilities
- Proven experience demonstrating the development of customer relationships, the cultivation of referral sources and the development of new account relationships
- Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
- Proficient experience with Microsoft Office including Outlook, Word and Excel
- Ability to set the tone of the financial center to provide exceptional customer experience
- Ability to organize and manage competing priorities effectively across financial center locations while developing plans for growth
- Excellent written and verbal communication skills
- Strong interpersonal skills with ability to develop relationships with the customer
- Some travel is required for in-person meetings and trainings, travel mostly in market or bank footprint
Desired Qualifications
- 3+ years of leadership experience preferred
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