Area Manager - Field Operations
On-site · Perth, Western Australia, Australia
Job Summary
Area Manager, Field Operations overseeing client services and leadership for the designated geographic area within Ticketmaster Australia; role focuses on ensuring high client satisfaction through standardized communication, practices and processes, providing direct leadership to the regional team, coordinating with cross-functional groups (Australian Sales, central teams), and driving area OKRs. Responsibilities include building and maintaining client relationships, knowledge-base development on client objectives, coaching and performance reviews, optimizing account-team assignments, monitoring service levels, and supporting product rollouts and system features. Requires a Bachelor’s degree (preferred), at least 5 years’ experience with the Ticketmaster system, strong leadership, communication, organizational and project-management skills, and proficiency with Microsoft Office and Salesforce.
Required Qualifications
- Bachelor’s Degree preferred in a relevant/equivalent field
- Minimum of 5 years’ experience with the Ticketmaster System
- Experience in fast-paced, high-volume environment that is service-oriented
- Proven leadership capacity with experience leading/influencing teams
- Advanced knowledge of TM products and applications such as Archtics, Host, TM1, etc.
- Exceptional verbal and written communication and organizational skills, along with advanced presentation skills
- Proficient knowledge of Microsoft Office Suite products and Salesforce
- Demonstrated ability to troubleshoot, and have a solutions-oriented mindset
- Strong project management skills with adaptability
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