Area General Manager - Workplace Experience and Facilities (70302795)
$100,000–$115,000 year
On-siteMississauga, Ontario, Canada
Job Summary
Lead all aspects of workplace experience, facilities services, and business support operations across Mississauga and Montreal, managing a diverse portfolio including security, catering, mailroom, and AV. Oversee a team of 9 direct reports and third-party vendors to ensure service level agreements and client expectations are consistently met. Drive operational excellence through budget management, forecasting, financial reporting, and labor planning while acting as the primary point of contact for client stakeholders. Monitor service performance, implement quality improvements, and ensure compliance with health and safety regulations. Travel quarterly to the Montreal location to support operations and stakeholder relationships.
Required Qualifications
- Minimum 5+ years of progressive leadership experience managing multiple service lines within workplace experience, facilities management, hospitality, property management, office operations, corporate services, or a related environment
- Experience leading multi-site operations with accountability for service delivery, client satisfaction, financial performance, and employee engagement
- Proven experience managing vendors, subcontractors, and outsourced service providers across multiple service lines
- Strong financial acumen with experience managing budgets, forecasting, labour planning, financial reporting, and operational performance metrics
- Demonstrated experience leading multi-functional teams in a fast-paced environment with competing priorities
- Exceptional client relationship and stakeholder management skills, with the ability to influence and build credibility at all levels of an organization
- Strong operational leadership with a hands-on, solutions-oriented approach and the ability to navigate ambiguity
- Experience managing workplace services such as facilities, office operations, hospitality, catering, mailroom, security, AV, or related service environments
- Proven ability to identify operational efficiencies and drive continuous improvement initiatives
- Excellent organizational, communication, and technology skills, including Microsoft Office applications
- Ability to work independently, prioritize effectively, and make sound business decisions
- Quarterly travel to the Montreal location
Desired Qualifications
- Experience within a corporate office, pharmaceutical, healthcare, professional services, integrated facilities management, or property management environment
- Knowledge of facilities management vendors, sourcing practices, contract management, and outsourced service delivery models
- Experience overseeing workplace experience programs and employee-facing services
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