Area Customer Manager
On-siteAsaba, Delta, Nigeria
Job Summary
Drive BNPL GMV, retention, and revenue growth across the assigned territory by executing customer acquisition strategies and identifying white space opportunities. Manage relationships with distributors and key accounts while enforcing credit policies, monitoring NPL levels, and resolving issues to ensure service quality. Supervise field sales officers and recovery agents, ensuring daily execution of route plans and productivity targets. Track area-level KPIs, prepare performance reports for the Regional Customer Manager, and coach teams to improve sales effectiveness. Collaborate with Credit, Operations, and Finance teams to support product rollouts and provide market intelligence. Requires 5–8 years in open market sales or FMCG/distribution with proven distributor management experience.
Required Qualifications
- Bachelor's degree in Business, Marketing, Economics, or a related field
- 5–8 years' experience in open market sales, customer management, distribution, or FMCG/fintech operations
- Proven experience managing FMCG distributors, field teams, or large customer portfolios
- Strong understanding of credit management and collections
- Experience working in fast-paced, target-driven environments
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