Area Customer Manager

Drive BNPL GMV, retention, and revenue growth across the assigned territory by executing customer acquisition strategies and identifying underpenetrated market opportunities. Manage relationships with distributors and key accounts to ensure adherence to service levels, credit policies, and operational standards while resolving issues promptly. Supervise field sales and recovery teams to monitor route execution, productivity, and coverage efficiency. Track area-level KPIs including NPLs and collections, preparing accurate reports to the Regional Customer Manager and recommending data-driven improvements. Coach field staff to enhance sales effectiveness and foster a customer-centric culture. Collaborate with regional and functional teams to support product rollouts and provide market intelligence for decision-making.