Area Customer Manager
On-siteLokoja, Kogi State, Nigeria
Job Summary
Drive BNPL GMV, retention, and revenue growth across the assigned territory while executing customer acquisition and activation strategies for distributors. Manage relationships with key accounts and strategic customers, ensuring they meet service levels, coverage expectations, and operational standards. Enforce credit policies, monitor outstanding balances and NPL levels, and collaborate with recovery teams to drive collections and minimize risk. Supervise field sales officers and relationship officers, overseeing daily execution of route plans and monitoring team productivity. Coach and mentor field teams to improve sales effectiveness, while tracking area-level KPIs and preparing performance reports for the Regional Customer Manager. Provide market intelligence and customer insights to support regional decision-making and product rollouts.
Required Qualifications
- Bachelor's degree in Business, Marketing, Economics, or a related field
- 5–8 years' experience in open market sales, customer management, distribution, or FMCG/fintech operations
- Proven experience managing FMCG distributors, field teams, or large customer portfolios
- Strong understanding of credit management and collections
- Experience working in fast-paced, target-driven environments
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