Area Customer Experience Specialist - (Spanish Fort, AL)
On-siteFoley, Alabama, United States or Mobile, Alabama, United States
Job Summary
Provide coverage in all aspects of branch banking, including customer transactions, servicing needs, and identifying opportunities to guide customers through their financial journey. Process transactions accurately while maintaining cash controls, resolving issues, and educating clients on deposits, loans, and banking technology. Travel between multiple branch locations daily to offer a consistent, seamless experience and support colleagues. Adhere to operational, security, and regulatory policies. This role serves as a financial concierge for walk-in customers, helping them achieve their goals within a welcoming team environment.
Required Qualifications
- High School Diploma or GED
- Minimum of 1 year customer service and branch banking experience
- Must be currently authorized to work in the United States on a full-time basis
- Must have access to reliable transportation to facilitate working in multiple branches
- Must be dependable and adaptable traveling to multiple branch locations throughout the week
- Must adhere to all operational, security, risk and regulatory policies and procedures
- Strong comfort level with technology educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) to bank conveniently and manage their money
Desired Qualifications
- Bachelor's degree
- NMLS licensing
- Notary licensing
- Cash Handling
- Career minded individuals that want to join an organization where they can gain experience and build a career
- Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills
- Military service in administration, contracting, civil affairs or similar roles
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