Area Coordinator
$55,000–$60,000 year
RemoteUnited States
Job Summary
Coordinate service and installation schedules while balancing customer needs, technician availability, and changing priorities. Deliver exceptional customer service through phone, email, and ongoing communication, managing high volumes of calls, requests, and job details. Create and maintain customer profiles, service orders, and payment information. Prepare quotes, explain products and warranties, and solve problems by communicating changes and handling difficult conversations. Follow up on open jobs, outstanding invoices, and commitments to ensure resolution. Build strong relationships with customers, pool builders, technicians, and internal teams while supporting B2B relationships and participating in meetings with prospective customers.
Required Qualifications
- Highly organized with the ability to mange multiple priorities
- Strong sense of urgency, ownership, and accountability
- Excellent communication and customer service skills
- Confident problem-solver who can make decisions and take initiative
- Detail-oriented, adaptable, and able to remain professional under pressure
- Comfortable learning new technology and systems
- Team-oriented with a willingness to jump in wherever needed
Desired Qualifications
- Experience in customer service, scheduling, coordination, construction, home services, or a related field
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