Area Coach
On-siteWeed, California, United States
Job Summary
Lead and directly supervise 5-10 Taco Bell restaurants to ensure Restaurant General Managers meet Annual Operating Plans. Establish and review unit-specific performance targets for guest service, margin improvement, and employee satisfaction while maintaining food safety and facility standards. Coach RGMs and Assistant General Managers daily on the "4 Rights," "Customer Mania," and CHAMPS to drive consistent customer satisfaction and sales growth. Analyze financial performance using EARS and Period Business Reviews to coach teams on maximizing profitability. Select, train, and develop managerial employees, including conducting orientations and building a deep bench of talent. Model appropriate skills and behaviors through hands-on operational work when necessary to train new leaders or respond to immediate customer service needs. Travel regularly to designated stores to oversee operations and work with management teams.
Required Qualifications
- Strong preference for internal promote from RGM/MTM position
- Associates or Undergraduate degree or equivalent Taco Bell/industry experience
- 6-8 years supervisory experience in either a food service or retail environment
- Thorough knowledge of Taco Bell performance metrics, product specifications and management systems
- Technically proficient in all aspects of food preparation, production and delivery
- Displays detailed knowledge of all key food handling/food safety procedures
- Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
- Proven ability to drive customer satisfaction, financial performance and employee satisfaction
- Must pass background check criteria and drug test
- Able to oversee and manage subordinate employees and provide direction
- Must travel to designated stores and work with management team on a regular basis
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