Archiving Services LOT Lead (f/m)
HybridŁódź, Łódź Voivodeship, Poland
Job Summary
Lead a high-performing team of approximately 30 employees to develop, deliver, and manage 8-10 global archiving services based on leading vendor software products. Own the planning, building, deployment, operation, and retirement of these IT products while aligning roadmaps with IT Portfolio Management and orchestrating all responsible stakeholders. Prioritize customer requirements from various Bosch business units worldwide and drive the standardization of archiving solutions within Bosch Digital. Manage commercial aspects including budgeting, resource planning, financial forecasting, and the development of the charging model to ensure a best-in-class quality-to-cost ratio. Monitor and communicate KPIs such as service-level targets, customer satisfaction metrics, and benchmarking results to ensure business and service objectives are achieved through continuous improvement initiatives. Maintain accurate IT product/service descriptions in the service catalog and lead coaching, mentoring, and team development efforts.
Required Qualifications
- Master's degree or PhD in Business Informatics, Computer Science, Information Technology, or a comparable field of study
- Strong leadership, communication, and negotiation skills
- Excellent interpersonal skills for relationship building, team development, and stakeholder management
- Proven ability to motivate and empower experts to deliver value through products, services, and solutions
- Experience working successfully in virtual and international teams
- Strong commitment to continuous improvement and lifelong learning
- Open-minded and adaptable to new ways of working and modern leadership approaches
- Independent, proactive, collaborative, and customer-oriented mindset
- Strong focus on delivering business value
- Hands-on experience in the development, implementation, operation, and lifecycle management of complex IT products and services in the document and data archiving domain
- Strong background in enterprise IT products and services
- Administration and operation of Windows and Linux server environments
- Computer networks, firewalls, load balancers, SQL databases, storage systems, automation, scripting, and monitoring solutions
- OpenText products, including Content Server, Archive Center, and Enterprise Content Management (ECM) solutions
- Strong focus on enterprise-scale archiving workloads
- Solid understanding of IT and legal compliance requirements related to document and data archiving
- Experience with both document archiving and data archiving solutions
- Focus on document archiving
- Basic knowledge of SAP enterprise environments and their specific requirements related to archiving workloads
- Excellent written and spoken English
Desired Qualifications
- German language skills
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