Architect - Discovery/SACM
On-siteCharlotte, North Carolina, United States
Job Summary
Design and implement ServiceNow SACM and Discovery solutions aligned with business requirements, providing technical recommendations for architecture and integrations. Lead pattern development and customization while researching and resolving issues with discovery patterns and incidents. Maintain CMDB health and enforce CSDM standards across modules, supporting cloud discovery across GCP, Azure, and hybrid environments. Collaborate with infrastructure and application teams to ensure complete asset visibility, applying OS-level expertise and Regular Expressions to refine pattern logic. Develop and maintain technical documentation, runbooks, and support materials.
Required Qualifications
- Proven experience in ServiceNow Discovery and SACM implementations
- Strong understanding of CSDM and CMDB architecture
- Hands-on experience with cloud discovery (GCP, Azure, AWS preferred)
- Proficiency in ServiceNow Discovery Pattern Development
- Solid background in Windows and Linux operating systems
- Experience troubleshooting discovery issues and working incident queues
- Familiarity with Regular Expressions and data normalization techniques
- Active ServiceNow CSA and CAD certifications
- Excellent problem-solving and communication skills
- Ability to work onsite and collaborate with enterprise stakeholders
- ServiceNow Discovery
- SACM
- CMDB
- CSDM
- Cloud Discovery
- Discovery Pattern Development
- Windows/Linux OS
- Regular Expressions
- GCP
- Azure
- AWS
- Incident Management
- Technical Documentation
- CSA Certification
- CAD Certification
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