Arabic Speaking Player Support for Riot Games Account - Sofia, Bulgaria
$180,000–$240,000 year
On-siteSofia, Sofia-Capital, Bulgaria or Athens, Attica, Greece
Job Summary
Provide timely, accurate, and empathetic player support to Arabic-speaking Riot Games players via chat, email, and ticketing systems. Investigate and resolve in-game issues including account access problems, billing queries, technical difficulties, and gameplay-related concerns specific to titles like League of Legends and Valorant. Serve as a knowledgeable resource on Riot Games' products and community guidelines while escalating complex cases to internal teams. Actively contribute to maintaining a safe gaming environment by identifying patterns of abuse or fraud. Document interactions in CRM systems and participate in regular team briefings and product training sessions. Requires native or fluent Arabic proficiency, valid EU passport, and ability to work rotating shifts on-site in Sofia, Bulgaria. Fully paid training, health insurance, relocation package, and performance bonuses included.
Required Qualifications
- Native or fluent Arabic language proficiency (both spoken and written)
- Valid EU passport
- Ability to work in a structured, on-site team environment in Sofia, Bulgaria
- Flexibility to work rotating shifts
Desired Qualifications
- A genuine passion for gaming and familiarity with the Gaming & Esports landscape, particularly with Riot Games titles
- Previous experience in customer support, player support, or a related client-facing role
- Experience within the gaming industry
- Strong written and verbal communication skills
- Proficiency in English at a communicative level
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