Arabic/English Customer Service Rep.- Lisbon, Portugal
On-siteLisbon, Lisbon, Portugal
Lisbon, Lisbon, PortugalOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Manage customer inquiries via phone, email, and chat in Arabic and English while providing accurate, timely support and resolving service-related issues. Escalate complex cases to internal teams as needed and maintain proper documentation of all interactions to ensure high customer satisfaction standards. This role supports global customers within a multicultural team in Lisbon, offering structured training, onboarding, and opportunities for career development in an international environment.
Required Qualifications
- Arabic and English communication skills
- Currently based in Lisbon, Portugal
- Strong communication and problem-solving skills
- Customer-oriented mindset
- Ability to work in a structured support environment
Desired Qualifications
- Previous customer service experience
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