Arabic Customer Service in Lisbon
$1,097,160–$1,097,160 year
On-siteLisbon, Lisbon, Portugal
Job Summary
Support customers via phone, email, chat, and social messaging channels while handling pre-sales questions, technical troubleshooting, and general inquiries. Manage ticket queues, collaborate with internal teams, and escalate complex issues as needed to ensure excellent customer satisfaction and case documentation. This role requires a native Arabic speaker with English B2 proficiency and mandatory experience in paid campaign management, ideally within an Advertising Tech environment. Based in Lisbon, Portugal, the position offers a permanent CDI contract with a base salary of 914.30€ per month, a performance bonus, and a comprehensive relocation package including accommodation support and flight ticket reimbursement.
Required Qualifications
- EU citizen or resident in Portugal
- Native Arabic speaker
- English B2 level
- Experience in paid campaign management
- Degree in Marketing or related field
- Experience in Digital Marketing
- Strong customer service and communication skills
- Team player with the ability to work independently
Desired Qualifications
- Experience in technical customer support/troubleshooting
- Contact Center experience in an Advertising Tech environment
- Familiarity with social media platforms and digital advertising
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