AR Specialist - Patient Support
Remote
RemoteFull TimeSmall
Full TimeSmall
Job Summary
Serve as the primary point of contact for patient inquiries regarding billing statements, account balances, and financial policies. Manage inbound phone calls and portal messages with empathy, handling escalations and explaining charges in plain language. Process payments via approved channels, set up and monitor patient payment plans, and guide applicants through financial assistance programs. Maintain accurate documentation of all account activity while ensuring strict HIPAA compliance and adherence to revenue cycle policies. Prioritize tasks to meet response time standards and department productivity goals.
Required Qualifications
- High school diploma or GED
- 2+ years of experience in patient financial services, patient billing, or a related healthcare customer service role
- Detail-oriented with strong aptitude for accuracy in data entry and account documentation
- Proven effective verbal, listening, and written communication skills
- Ability to work collaboratively across teams in a fast-paced, mission-driven environment
Desired Qualifications
- Experience processing payments, setting up payment plans, and assisting patients with financial assistance programs
- Demonstrated ability to handle sensitive financial conversations with empathy and professionalism
- Proficiency in Electronic Medical Records (EMR) and patient billing systems
- Proficiency in Microsoft Office applications, including Word, Outlook, and Excel
- Comfortable with patient payment portals, email platforms, and standard healthcare computer applications
- Strong commitment to patient advocacy — listening attentively, addressing concerns promptly, and always treating patients with dignity and respect
- Ability to work effectively with a diverse patient population and adapt communication style to individual needs
- Alignment with Diana Health's mission to empower women and deliver care that is compassionate, accessible, and individualized
- Having a growth mindset and striving for continuous learning and improvement
- Positive, can do / how can I help attitude
- Empathy for our team and our clients
- Taking ownership and driving to results
- Being scrappy and resourceful
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