AR & Collections Specialist
HybridMilwaukee, Wisconsin, United States
Job Summary
Contact customers regarding outstanding balances through phone and email communications while managing inbound inquiries about account status, invoices, and payments. Research, reconcile, and resolve account discrepancies, then review accounts to proactively follow up on past-due invoices. Maintain accurate documentation of all account activity and collection efforts, and submit/manage invoices through portals such as Ariba, IPP, and Coupa. Collaborate with internal departments to investigate billing concerns and support cash flow objectives through effective collections strategies. Build and maintain positive relationships with both customers and internal business partners while consistently managing a high volume of interactions with attention to detail.
Required Qualifications
- 1-3 years of experience in Accounts Receivable, Collections, Customer Service, Finance, Accounting, or a related field
- High School Diploma or GED
- Experience communicating with customers to resolve outstanding balances and payment concerns
- Strong verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Demonstrated attention to detail and strong organizational skills
- Working knowledge of accounts receivable processes, invoicing, and payment terms
- Proficiency in Microsoft Office 365, including Outlook and Excel
- Strong problem-solving skills and ability to research account discrepancies
- A customer-focused mindset with a professional and collaborative approach
- Self-motivated, dependable, and results-driven
- Hybrid schedule with employees in-office Tuesday-Thursday and remote flexibility on Monday + Friday
- Specific work hours of 8:30am-5:00pm
Desired Qualifications
- Associate degree in Accounting, Finance, Business Administration, or a related field
- Experience with Salesforce, ERP systems, CRM platforms, or accounting software
- Experience with B2B collections and proforma invoicing
- Experience working with customer invoicing portals such as Ariba, IPP, Coupa, or similar platforms
- Previous experience supporting high-volume collections or accounts receivable operations
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