AR Chargeback Analyst
$75,000–$85,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Research and dispute customer chargebacks at the wholesale level, addressing shortages, cost differences, shipping violations, and EDI errors. Correspond with customers regarding timely collections, negotiate repayments or credits, and review weekly status reports with management. Communicate internally with Customer Operations, Sales, and Logistics teams while working with 3PLs and suppliers to resolve open claims and ensure returns compliance. Process reconciliation, cash application, and write-offs with management approval, and investigate misapplied cash by contacting customers directly. This role supports BCI Brands' multi-brand apparel wholesaler operations in New York, NY, focusing on safeguarding revenue and driving process efficiency across major U.S. retailers.
Required Qualifications
- Minimum 2 years of experience working with large retailers, accessing portals to obtain claim copies, dispute chargebacks, etc.
- Minimum 2 years of experience with factoring and chargebacks
- Knowledge of Factoring process
- Strong Excel capabilities, including knowledge of X/VLOOKUP, Pivot Tables, etc., is a MUST
- Experience working in retailer portals (preferably Amazon, Belk, Kohls, Nordstrom, Macy's, Dillard's, JCPenney and Walmart)
- Results-oriented and comfortable working in a fast-paced environment requiring prioritization and ownership
- Exceptional customer service skills
- Good communication, organization, and analytical skills
- Ability to adjust to changing priorities and workload while managing deadlines simultaneously
- Positive and professional demeanor
- Excellent written and verbal communication skills
Desired Qualifications
- Associate degree in Accounting, Finance, or any other business-related function preferred, but not required
- Working experience may be considered in lieu of degree
- Knowledge of Exenta, Simparel or BlueCherry ERP & Carixa deduction management system is a plus, but not required
- Willingness to embrace and leverage AI and advanced technologies
- Confident communicator with the ability to interact at all levels, including working closely with customers and cross-functional teams
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.