APX Next Customer Success Advocate
$100,000–$120,000 year
RemoteNew York City, New York, United States
New York City, New York, United StatesRemoteFull Time$100,000–$120,000 yearSenior LevelBachelors DegreeEnterprise
Full TimeSenior LevelBachelors DegreeEnterprise
Job Summary
Strategic customer-success leadership for a defined U.S. State & Local Government portfolio, driving adoption and value realization of APX NEXT and APX N-Line software; partners with Sales, Support, and Onboarding to resolve client challenges, expand revenue, and minimize churn while communicating data-driven insights to high-level stakeholders. Requires 5+ years in customer advocacy or related fields and 2+ years managing enterprise accounts; travel up to 25%; ability to obtain government background clearance; requires legal work authorization in the U.S. and no visa sponsorship.
Required Qualifications
- High School diploma
- Bachelor's degree
- 5+ years of experience in customer advocacy, project management, or public safety
- Background clearance capability
- Legal authorization to work in the U.S. indefinitely
- Must be able to obtain a background clearance as required by government customers
- Travel up to 25% as required for the role
- Prior experience in enterprise-level accounts (2+ years)
- Ability to work in high security environments per CJIS policy
- No employer sponsorship for work visa (H-1B)
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