APS Lead Supervisor
$68,000–$72,000 year
RemoteIndiana, United States
Job Summary
Lead the Adult Protective Services (APS) team by providing guidance, coaching, and performance management to supervisors and investigators. Conduct regular one-on-one meetings, annual evaluations, and support onboarding and training for new staff while monitoring progress against required milestones. Oversee project-wide productivity, ensure compliance with service level agreements and investigative protocols, and lead quality assurance reviews of case documentation. Provide subject matter expertise on complex abuse, neglect, and exploitation investigations, assist with case planning and evidence gathering, and recommend process improvements to enhance efficiency and client outcomes. Collaborate with community partners, healthcare providers, and law enforcement to strengthen support networks for vulnerable adults.
Required Qualifications
- Bachelor's degree
- Degree in Social Work, Human Services, Criminal Justice, Psychology, Public Administration, or a related field preferred
- Three (3) or more years of supervisory or team leadership experience
- Three (3) or more years of experience in one or more of the following: Adult Protective Services (APS), Child Protective Services (CPS), Social Services, Human Services, Investigations, Case Management, Law Enforcement, Community-Based Services
- Experience conducting quality assurance reviews, audits, or compliance monitoring activities
- Experience managing remote or geographically dispersed teams
- Demonstrated leadership skills with the ability to coach, mentor, and develop staff
- Strong understanding of investigative practices related to abuse, neglect, exploitation, adult services, or social services
- Experience planning, conducting, and supporting complex investigations
- Ability to analyze information, identify risks, solve problems, and make sound recommendations
- Strong organizational, time management, and prioritization skills
- Ability to work independently and exercise professional judgment in a fast-paced environment
- Experience developing collaborative case strategies and working with healthcare, social service, investigative, or law enforcement agencies
- Excellent interpersonal, verbal, and written communication skills
- Commitment to professionalism, confidentiality, and respect for diverse populations
- Proficiency with Microsoft Word, Excel, Outlook, and web-based applications
- Strong attention to detail and documentation accuracy
- Ability to maintain a dedicated, secure home office environment
- Reliable high-speed internet connection
- Occasional travel may be required for meetings, training, or project-related activities
- Applicants must be authorized to work in the U.S.
- This position is not eligible for work authorization sponsorship (including H-1B sponsorship)
- Under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application
- Staffing Solutions Organization LLC is an E-Verify participant
Desired Qualifications
- Degree in Social Work, Human Services, Criminal Justice, Psychology, Public Administration, or a related field preferred
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