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Apps Support Intmd Analyst - C11 - CHENNAI
On-site · Pune, Maharashtra, India or Chennai, Tamil Nadu, India
Job Summary
Apps Support Intmd Analyst provides technical and business support for Citi applications, acting as a liaison between users/traders and internal technology teams. Responsibilities include fielding issues, delivering short-term resolutions, coordinating with technology partners for long-term remediation, participating in disaster recovery testing, involvement in application releases from development to production, post-release checkouts, developing and maintaining technical support documentation, analyzing applications for risks and security issues, and collaborating with Development teams to prioritize bug fixes and support tooling requirements. Strong analytical thinking, attention to detail, professional judgment, and effective communication are required; role has direct impact on the quality of work within the team and related groups.
Required Qualifications
- Bachelor’s degree or equivalent experience
- 2-5 years experience in applications support or related field
- Basic knowledge of apps support procedures and related technical areas
- Experience with issue tracking and reporting tools
- Strong customer service and communication skills
- Knowledge of financial markets/products is a plus
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