Apprenticeship – Technical Support
On-siteMumbai, Maharashtra, India
Job Summary
Provide Level 1 technical support for hardware, software, and services, focusing on quick problem determination and troubleshooting within defined SLAs. Resolve issues related to OS, email, networking, O365, VMware, and collaboration tools while handling password resets, entitlement checks, and incident logging. Escalate complex issues to appropriate teams, manage service outages, and maintain software license and hardware inventory records. Meet SLAs, SLOs, and KPIs with high customer satisfaction while acting as the client's advocate. This apprenticeship offers immersive learning, mentorship, and shadowing opportunities for candidates enrolled at a university or just after qualification.
Required Qualifications
- BCA and BSc.(Computer Science and Circuit branches), B Com with a minimum of 1 computer course
- strong understanding of IT fundamentals (Diploma CS/ IT + Degree)
- Excellent verbal & written English communication
- Strong customer service and troubleshooting skills
- Knowledge of Windows, macOS, O365, VMware, Networking, Internet Security, and Collaboration tools
- Familiarity with IT ticketing systems
- Multilingual ability is a plus
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