Apprentice - IT Helpdesk Campus Support
$26,561,600–$39,998,400 year
On-siteLynchburg, Virginia, United States
Job Summary
Receive, prioritize, document, and resolve end-user computer-related help requests while maintaining repair metrics and auditing workflow for escalated issues. Perform hardware and software diagnosis and repairs, enforce HelpDesk standards, and coordinate with other IT departments to ensure reported issues are resolved. Assist the assigned business unit by understanding and documenting business processes, analyzing data, and making recommendations for improvement to supervisors. Utilize the help request system to document work and customer interactions, adhering to internal documentation and knowledge base articles. Learn University systems and data sets to accurately extract information, while representing the University in a professional manner and embracing its Christian mission.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field
- Some previous experience installing and troubleshooting computer components (hardware and software)
- Proficiency with Microsoft Office software and standard office technologies
- Strong attention to accuracy and detail
- Willingness and ability to provide consistent and exceptional customer service
- Promptness and reliability to follow scheduled hours
- Willingness to protect the integrity of Liberty's IT systems and follow necessary security policies
- Ability to obtain job specific certifications including, but not limited to Vendor Hardware Repair (Dell, HP, Lenovo, Apple) and CompTIA ITF+ or A+
- Valid driver's license with a minimum of five (5) years of documented driving history
- Clean driving record
- Age of 21 years or older
- Ability to obtain LU-approved driver certification
- LU Driving Approval
- Liability insurance
- Ability to effectively communicate both verbally and in writing
- Proficiency in understanding, speaking, reading, and writing English
- Strong interpersonal and public communication skills
- Strong organizational skills
- Strong analytical and critical thinking skills
- Ability to assess situations, evaluate information, and solve both routine and complex problems using sound judgment
Desired Qualifications
- Working on a Bachelor's degree in Computer Science, Information Systems, or a related field is preferred
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