Apprentice ICT Technician
$23,000–$23,000 year
On-siteCambridge, England, United Kingdom
Job Summary
Conduct first-line ICT support and troubleshooting for users across the organization, managing tasks within a busy service desk environment. Gain hands-on experience with Microsoft Windows, Microsoft 365, mobile device management, and Apple devices while developing skills in system administration and prioritizing workloads. Collaborate with experienced mentors to build technical confidence and professional communication abilities within the ICT team. This role offers structured learning through the Level 3 Information Communication Technician apprenticeship standard, providing exposure to emerging AI environments and real business challenges from day one.
Required Qualifications
- Level 3 Information Communication Technician apprenticeship standard
- Five GCSEs (or equivalent) including English, Maths, and Sciences at Level 4/5 (Grade C) or above
- A genuine interest in IT and technology
- A practical and common-sense approach to problem solving
- An understanding of the importance of good customer service and helping people effectively
- A well-organised and methodical way of working
- Good communication skills
- A positive attitude
- A willingness to learn as part of a team
- Motivated
- Curious
- Ready to start building a successful future in IT
- BPSS check
- Microsoft Windows
- Microsoft 365
- Mobile device management tools
- Service desk platforms
- Apple devices
- AI environment
- User support
- System administration
- First-line support and troubleshooting skills
- Supporting colleagues
- Communicating with people across the organisation
- Prioritise tasks
- Manage your time
- Work effectively as part of a busy IT team
- Day-to-day IT operations
- Travel in the UK
Desired Qualifications
- Any awareness of business systems
- Customer engagement tools
- Digital communications
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.