Apprentice Automotive Service Advisor

Oversee service orders and flow of the Drive Lane to ensure prompt, courteous customer service. Distribute work between technicians efficiently, set schedules, and assign tasks while answering technical questions about vehicle problems, warranties, and repairs. Provide concierge support for owner inquiries and maintain Customer Happiness scores at company standards. Assist in diagnosing vehicle problems, order parts, and administer warranty claims. Reinforce company policies, encourage compliance with applicable laws, and foster positive relationships with factories and employees. Maintain good working relationships with all stakeholders while adhering to established standards.