Appointments - BDC Sales - Coggin Honda of Orlando
On-siteOrlando, Florida, United States
Orlando, Florida, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Manage inbound and outbound calls and emails to identify customer needs, provide vehicle inventory information, and set appointments. Answer all calls promptly using scripts to collect pertinent data, document communications in the customer management system, and enter all appointments accurately. Maintain product knowledge certification, meet daily and monthly performance goals for phone-up and appointment percentages, and complete internet lead management work plans. Handle high volumes of calls and emails, dedicate time to follow up on prospects, and role-play during training while adhering to dealership processes.
Required Qualifications
- Must be a minimum of eighteen years of age
- Maintain valid Drivers License
- Must be able to pass pre-employment screens (background and drug test)
- Must have reliable transportation to and from work for all scheduled working hours
- Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
- Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
- Must be able and willing to make a high volume amount of calls a day
- Must be comfortable role playing in front of team members during training
- Must maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
- Advanced computer & phone skills
- Minimum typing 35-40 words per minute at minimum
- Experience using customer tracking systems to track calls to customers preferred
Desired Qualifications
- Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
- Appointment setting experience a plus
- Great communication skills
- Able to multi-task in a fast paced environment
- Various language proficiency is always a plus
- Team player
- Self-starter, manages time and conditions
- Conducts themselves professionally at all times and works well under pressure
- Good interpersonal skills and ability to work successfully in a team environment
- Excellent customer service skills & motivation to be successful
- Be able to create and maintain customer relationships
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