Appointment Setter (SDR) – Patient Enrollment Team
$13,200–$15,600 year
RemoteUnited States
Job Summary
Respond to inbound and outbound leads via phone, text, and email, building rapport with patients, caregivers, and decision-makers navigating complex health situations. Conduct discovery conversations to understand needs and readiness, confirming qualification criteria before scheduling committed consultations with a Sales Closer. Handle objections using approved language, encourage appropriate participants, and confidently request firm appointment dates. Document every interaction accurately in GoHighLevel, maintain pipeline stages, and coordinate with reschedulers and team members to ensure no qualified opportunities are lost. Work in a KPI-driven environment with a staggered five-day schedule including weekend coverage, measuring success by both appointment volume and quality.
Required Qualifications
- At least 2 years of experience in appointment setting, SDR, inside sales, call-center sales, patient coordination, customer service, or another phone-based sales role
- Strong spoken and written English with clear, warm, confident, and professional communication
- Comfortable having meaningful phone conversations and building rapport quickly
- Ability to follow a proven script while keeping conversations natural and personalized
- Comfortable asking qualification questions, handling objections, and confidently requesting an appointment commitment
- Strong follow-up and organizational skills
- Experience working with CRM systems
- Comfortable learning and using tools such as GoHighLevel, Kixie, Zoom, Slack, spreadsheets, and AI-powered coaching tools
- Comfortable working in a KPI-driven environment where performance, activity, quality, and conversion are measured
- Strong attention to detail and commitment to maintaining accurate CRM records
- Ability to work independently from a private, quiet, professional remote environment with reliable high-speed internet
- Availability for a staggered five-day schedule with assigned weekend coverage
Desired Qualifications
- Experience in high-ticket, consultative, healthcare, wellness, or direct-to-consumer sales
- Experience speaking with older adults, patients, caregivers, spouses, or families dealing with sensitive health concerns
- Experience with GoHighLevel, Kixie, or comparable CRM and power-dialer platforms
- Experience working in a remote, KPI-driven sales organization
- Experience with call recording, call scoring, AI-powered coaching, or quality-assurance systems
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