Appointment Setter (Payaca or AirCall Exp) - Remote
$240,000–$300,000 year
RemotePhilippines or South Africa
Job Summary
Engage warm and hot inbound customers via structured call flows to guide them through pre- and post-proposal stages. Walk prospects through an online estimate tool using their UK postcode to provide indicative panel counts, battery sizes, and cost estimates. Accurately gather core property and customer information for the design team, logging all interactions in the Payaca CRM and Aircall telephony system. Conduct post-proposal follow-ups to address objections and book dedicated 30-minute specialist calls for complex technical questions. Maintain target performance metrics by dialing approximately 100–200 numbers daily with a contact rate of ~50%. Work standard UK business hours (9:00 AM – 5:00 PM GMT/BST) from a quiet, dedicated home office in South Africa or the Philippines. Join a rapidly scaling remote team of "Ninjas" serving UK renewable energy franchises focused on solar PV and heat pumps.
Required Qualifications
- Native or near-native (fluent) English language skills
- Exceptionally clear, professional, and engaging telephone manner
- Prior experience in telesales, telemarketing, customer service, or phone-based sales qualification
- Ability to work standard UK business hours (9:00 AM – 5:00 PM GMT/BST)
- Location in South Africa or the Philippines
- Stable, high-speed internet
- Confident navigating CRM and VoIP systems
- Prior experience or quick adaptability to systems like Payaca and Aircall
- Comfortable handling basic numbers and technical concepts
- Ability to follow structured scripts naturally while building authentic rapport with customers
Desired Qualifications
- Proven track record working on UK-facing inbound or outbound sales and qualification campaigns
- Customer-Centric Mindset: A warm, conversational tone that represents a premier UK energy brand with professionalism and integrity
- Self-Motivation & Reliability: The discipline to thrive independently in a fully remote environment while consistently hitting daily outreach goals
- Adaptability & Coachability: Enthusiasm for learning, accepting constructive feedback, and continuously refining your skills through training and role-plays
- Team-First Energy: A collaborative spirit eager to contribute to a close-knit remote team and dynamic culture
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