Appointment Setter / Lead Specialist — Part-time
RemoteManila, Metro Manila, Philippines
Job Summary
Monitor incoming conversations across multiple client accounts and respond promptly to homeowner texts, questions, and AI-stalled threads. Guide interested homeowners to booked appointments over text and phone, handling basic objections and confirming details directly into client calendars. Take live inbound calls from homeowners returning voicemail drops or requesting a representative, ensuring clear, professional communication that reflects premium home improvement brands. Switch cleanly between client sub-accounts while maintaining accurate notes and flagging high-priority situations. This role requires excellent written and spoken English, experience with appointment setting or lead qualification, and the ability to manage conversations primarily over SMS. Candidates must work the U.S. morning CST coverage window with reliable internet and a quiet environment.
Required Qualifications
- Excellent written English — strong grammar, comprehension, and the ability to hold a natural, professional text conversation
- Prior experience setting appointments or working leads (SDR, appointment setter, inside sales, or similar)
- Comfort managing conversations over text/SMS as the primary channel
- Clear, professional spoken English for inbound calls
- Ability to work the U.S. morning coverage window for your region and respond quickly during peak hours
- Reliable internet, a quiet call environment, and a strong, self-directed work ethic
- Typing speed of 50+ WPM at high accuracy
- 40+ WPM at 95% accuracy
Desired Qualifications
- Experience in a CRM / marketing automation platform, ideally GoHighLevel (or similar conversation-and-calendar systems)
- Background in home improvement, home services, or another appointment-based sales environment
- Experience managing multiple client accounts or brands at once
- Track record of hitting appointment or conversion targets
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