Appointment Scheduler

Coordinate resident access and appointment activity across the MDU program; manage booking, confirmation, rescheduling, and tracking of customer appointments; ensure residents, installers and internal teams are aligned to approved dates and access arrangements; support the customer booking portal by monitoring booking activity, identifying exceptions, managing outliers and intervening where manual coordination is required; reduce missed appointments and access failures through disciplined planning, communication and follow-up; provide visibility of appointment status and escalate risks or conflicts to contribute to a consistent customer experience across the installation pathway.