Appointment Experience Specialist — Fully Remote
$41,600–$41,600 year
RemoteUnited States
United StatesRemoteFull Time$41,600–$41,600 yearSmall
Full TimeSmall
Job Summary
Confirm appointments through outbound calls and texts, preparing homeowners for scheduled visits while addressing questions, concerns, and cancellation requests. Re-engage missed or canceled appointments and maintain accurate customer records. Partner with appointment setters and sales teams to ensure every opportunity is positioned for success. Meet performance goals for confirmations, saves, and completed appointments. This fully remote role requires a confident, conversational phone presence and strong objection-handling skills to build rapport with homeowners in a fast-paced environment.
Required Qualifications
- A confident, professional, and conversational phone presence
- Strong customer service and objection-handling skills
- Excellent communication, organization, and attention to detail
- The ability to build rapport and communicate with empathy
- A reliable, coachable, and goal-oriented mindset
- The ability to succeed in a fast-paced, fully remote environment
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