Appointment Coordinator
On-siteBristol, Connecticut, United States
Job Summary
Engage customers via phone, text, and email to schedule service appointments, answer inquiries, and document needs for proper routing. Review service history and maintenance schedules to explain recommended services, verify warranty details, and update CRM systems with accurate records. Follow up on upcoming appointments, declined services, and satisfaction checks while supporting the Service Department to maximize shop productivity. Participate in ongoing training regarding manufacturer programs and dealership processes. This role offers paid training, health insurance, and 401(k) match within a fast-paced, multi-franchise automotive environment.
Required Qualifications
- Strong communication and customer service skills
- Ability to multitask while maintaining accuracy
- Professional phone presence and active listening skills
- Strong organizational and follow-up abilities
- Comfort with CRM systems, scheduling tools, and basic computer applications
- Problem-solving mindset with a focus on quality and results
Desired Qualifications
- Prior BDC, call center, or automotive experience
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