Appointment and Business Assistant
On-site · Wisconsin Rapids, Wisconsin, United States
Job Summary
Appointment and Business Assistant acts as the first point of contact for patients and customers, coordinating scheduling, billing, and release of information to ensure smooth operations and high levels of service. Responsibilities include operating computer and phone systems to schedule and check in/out appointments, routing calls, collecting demographic and insurance information, maintaining provider schedules, processing payments, coordinating release of information in compliance with HIPAA, handling referrals and documentation, preparing correspondence, greeting and assisting patients at the front desk, and ensuring reliable attendance and adherence to schedules.
Required Qualifications
- High School diploma or equivalent
- Excellent written and verbal communication skills
- Keyboard, computer, and telephone proficiency
- Preferred six months’ previous experience in a medical or dental care facility to include direct patient contact or previous customer service experience
- Preferred Associate’s degree in health information management, administrative assistant/medical secretary or related field
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