Applied Customer Service Team Lead
On-site · San Pedro Garza García, Nuevo León, Mexico
Job Summary
Lead and coach a team of Customer Service Representatives to enhance process compliance, productivity, and profitability within service contracts; drive operational improvements by engaging with leadership, align CSR roles with company objectives, and provide guidance during hiring; analyze and resolve operational challenges, initiate improvements to service delivery, and track KPIs using tools like Power BI to ensure alignment with strategic targets; foster collaboration and best practices to achieve unified, high-performing service operations.
Required Qualifications
- Demonstrated experience in leadership roles within customer service or operations
- Strong analytical and problem-solving skills
- Proficiency in relevant software tools and performance tracking systems
- Excellent interpersonal and communication skills
- A commitment to fostering a collaborative and safe work environment
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