Applied AI Engineer (Customer Facing)
$180,000–$300,000 year
RemoteRedwood City, California, United States or Remote, Oregon, United States
Job Summary
Design, build, and deploy production AI voice applications by partnering with customer engineering teams to integrate Retell APIs and SDKs. Develop custom workflows, automations, and conversational AI experiences while helping customers architect scalable systems. Debug production issues across APIs, webhooks, telephony, and infrastructure; investigate AI behavior to improve prompt quality and reliability. Lead technical onboarding for enterprise clients, serving as the primary advisor during implementation and guiding them on best practices. Collaborate daily with Product and Engineering to turn customer feedback into platform improvements and define deployment strategies. Own technical implementation from proof of concept through production launch. Available to work standard U.S. business hours with Pacific Time overlap; willing to travel up to 10% for workshops.
Required Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field
- 2+ years of software engineering or customer-facing technical experience building and deploying production applications
- Strong programming skills in Python, TypeScript, or similar languages
- Experience working with APIs, SDKs, and distributed systems
- Excellent debugging and problem-solving skills
- Strong communication skills and the ability to work directly with technical customers
- Available to work standard U.S. business hours with overlap with our Pacific Time team and enterprise customers
Desired Qualifications
- Experience building AI or LLM-powered applications
- Experience with Voice AI, speech technologies, or conversational AI
- Experience with cloud infrastructure (AWS, GCP, Azure)
- Experience with telephony, SIP, Twilio, or real-time communications
- Startup experience
- Customer-facing engineering, solutions engineering, or consulting experience
- Willingness to travel up to 10% for customer workshops, launches, and onsite engagements
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