Applications Support Analyst (IT)

Hybrid Applications Support Analyst role focused on monitoring and resolving issues in client production environments (business as usual) and implementing continual improvements. Responsibilities include proactive monitoring, assisting clients with production issues, providing regular client updates, collaborating with technology providers and clients to resolve defects, supporting integrations with third-party applications, reconciling data across systems, configuring Intapp product software, and gaining proficiency in supported applications and business processes. Continuous improvement tasks include executing planned changes, testing outcomes, documenting changes, and participating in deployment of changes. Required skills include strong analytical and numerical reasoning, effective communication, teamwork, and proficiency with Excel, Word, PowerPoint, Visio, Outlook, Teams, and SharePoint; familiarity with XML, JQUERY/JSON, REST APIs, and SQL is advantageous. The role offers exposure to international clients, hybrid work in Metro Manila, learning and development opportunities, and a collaborative global team environment.