Applications Specialist : Hybrid 8a-5p EST Monday - Friday
HybridElkin, North Carolina, United States
Job Summary
Serve as the primary point of contact for users experiencing application-related issues, providing timely and professional support. Troubleshoot software, system, and user-access problems, identify root causes, and implement effective solutions while monitoring support requests and managing tickets against service level expectations. Assist with application configuration, testing, upgrades, and implementations; collaborate with internal departments and third-party vendors to resolve technical issues. Document all activities, troubleshooting steps, and resolutions accurately; provide end-user training and guidance on software functionality and best practices. Maintain user accounts, security access, and permissions in accordance with company policies. Create and update user guides, knowledge base articles, and support documentation. Escalate complex issues as necessary, support software testing for new releases, and identify opportunities for process improvement and system optimization.
Required Qualifications
- High School Education
- Associate's degree in a technology-related field or equivalent experience
- SQL or database experience
- Strong attention to detail
- Multitasking skills
- Ability to meet deadlines in a fast-paced environment
- Proficiency in Microsoft Office (Outlook, Excel, Word, Access)
- Experience in composing and proofreading materials
- Effective verbal and written communication skills
- Ability to collaborate across teams
- Ability to manage competing tasks while maintaining productivity
- Flexibility to work outside regular hours to address urgent issues or meet deadlines
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