Applications Engineer (Field Based)
RemoteUnited States
Job Summary
Provide advanced technical consultation and support to customers as a subject matter expert for Mycronic products and systems. Diagnose and resolve complex software and hardware failures while performing autonomous weekly preventive maintenance to ensure operational continuity. Develop custom solutions for diverse applications and influence product development by documenting customer feedback and collaborating with engineering teams. Serve as the primary technical liaison, translating complex concepts and overseeing system buyoffs, demonstrations, and new product setups. Submit required documentation including trip reports and service records while adhering to all safety protocols. This role combines deep technical expertise with consultative problem-solving to deliver strategic solutions across complex products and systems.
Required Qualifications
- Associate's degree (A.A.) or equivalent from two-year college or technical school
- At minimum three years of related experience and/or training
- Equivalent combination of education and experience
- Experience in a Field Service or Applications Engineering role
- Strong optics/laser, electrical and computer competency
- Training or certification in computers and MS Windows environments
- Training or certification in Linux
- Training or certification in Matlab
- Training or certification in complex maintenance
- Experience with physics
- Experience with optics/lasers
- Experience with electronics
- Experience with robotics
- Experience in semiconductor lithography
- Excellent verbal and written communication skills
- A valid passport
- A valid driver's license
Desired Qualifications
- Experience in a Field Service or Applications Engineering role preferred
- Training or certification in computers and MS Windows environments, Linux, Matlab and complex maintenance preferred
- Experience with physics, optics/lasers, electronics, robotics experience preferred
- Experience in semiconductor lithography is preferred
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