Applications and Integrations Lead
$130,000–$130,000 year
On-siteToronto, Ontario, Canada
Job Summary
Establish and execute the governance framework and application lifecycle for the Salesforce ecosystem and GTM/CX applications, maintaining compliance with SOX and ITGC standards. Own the project lifecycle for net-new integrations by designing, developing, and deploying system integrations using scalable patterns, while administering the Tray.io iPaaS platform and leading delivery of scalable automations. Serve as a key stakeholder for sign-off on proposed data models and data flows, ensuring alignment with DAGE and Salesforce Architecture. Proactively lead stakeholder engagement by translating requirements from GTM, CX, Marketing, Finance, and Legal teams into strategic, scalable solutions. Maintain documentation for system architecture, processes, and procedures, and lead change management for integrations and applications. Collaborate with Support Specialists to provide hands-on escalation management across the Salesforce environment, ensuring prompt triage and resolution of user issues, system configuration adjustments, and break/fix requirements.
Required Qualifications
- At least 5 years of application administration within mid-to-large scale environments (supporting over 500 users), focusing on the oversight of interconnected tool networks
- Deep knowledge of connecting various platforms with Salesforce through common integration methods like Connected Apps, OAuth, and REST/SOAP APIs
- Strong background in implementing change management, data governance frameworks, and ensuring compliance with audit expectations and SOX/ITGC guidelines
- Practical experience configuring and using integration middleware such as Workato, Mulesoft, or Tray.io
- Skilled at guiding complex technical projects with multi-directional, cross-functional dependencies and fluid priorities
- Exceptional interpersonal skills with a strong capacity to clearly convey technical intricacies to non-technical business partners
- Experience in establishing new business functions, operating procedures, or architectural infrastructure from the ground up without relying on existing processes or documentation
- Proven capability to balance long-term enterprise engineering and platform governance alongside daily support requests
- Possession of certifications like Salesforce Platform App Builder, Advanced Administrator, or Salesforce Architect
Desired Qualifications
- Familiarity managing SaaS tools including Gong, Outreach, Marketo, Clari etc.
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