Applications Analyst - Epic Cadence (Salaried, Full-time)

Maintain advanced knowledge of Epic Cadence functionality, including enterprise scheduling, provider templates, appointment requests, referral-linked scheduling, workqueues, contact center workflows, and eligibility-related workflows. Lead ambulatory, hospital operations, patient access, registration, referral management, authorization, revenue cycle, clinical, and Epic/vendor partners in developing enhancements, optimization initiatives, and workflow improvement projects. Oversee application design, build, configuration, maintenance, and validation to ensure functionality aligns with enterprise scheduling, patient access, registration, referral, authorization, ambulatory, hospital operations, contact center, clinical, revenue cycle, reporting, and end-user requirements. Perform complex analysis, build, implementation, and optimization of workflows to support appointment scheduling, provider templates, referral-linked scheduling, authorizations, campaign-supported outreach, Prelude workflows, real-time eligibility, patient access operations, and integrated access workflows. Meet regularly with teams to evaluate workflow issues, resolve system concerns, and identify opportunities to improve access, scheduling efficiency, referral and authorization coordination, patient engagement, operational efficiency, quality, safety, documentation integrity, and the end-user experience. Lead the development and execution of coordinated testing plans including regression, unit, system, integrated, interface, scheduling, referral, authorization, registration, Prelude, eligibility, campaign, reporting, and user acceptance testing. Serve as a leading advocate by translating patient access, scheduling, registration, referral, authorization, ambulatory, hospital operations, clinical, revenue cycle, contact center, and patient experience needs into effective system solutions. Provide mentorship for team members and assist with training. Monitor help desk software for new tickets and update and provide resolution for existing tickets. Lead Epic Cadence projects, enhancements, upgrades, optimization efforts, testing activities, template maintenance, scheduling workflow improvements, referral and authorization coordination efforts, campaign-supported outreach initiatives, and ongoing maintenance initiatives. Identify and lead opportunities to improve Epic-supported scheduling, provider template, appointment request, referral, authorization, Prelude, real-time eligibility, campaign, contact center, patient