Applications Analyst - Clinical Informatics (Upgrade)
RemoteCanada
Job Summary
Support Mackenzie Health's EMR by providing end user support, troubleshooting system errors, and implementing requested changes while maintaining system standards. Collaborate with physician, nursing, and allied health leadership to prioritize upgrades, conduct integrated system testing, and optimize software performance. Develop training environments, create curriculums, and document policies to serve as the liaison between end users, the EMR, and third-party vendors. Participate in rotational on-call duties and ensure compliance with patient and staff safety policies. Execute on-time deliverables using project management skills to support large-scale healthcare information systems.
Required Qualifications
- Undergraduate degree or diploma in a clinically related field; health informatics or computer science or equivalent
- Current EPIC certification in an application
- Minimum of 2 years of hospital clinical and/or hospital information systems and EMR experience
- Experience working with Epic EMR
- Experience with coordinating with clinical and non-clinical stakeholders in both an internal and external capacity for Epic system build, testing and upgrade efforts
- Solid understanding of managing virtual environments within the hospital industry
- Superior experience with MS Office/ Windows / Visio experience
- Values the importance of data quality in an EMR and user security, access provisioning best practices
- Knowledge of how various clinical workflows are conducted in a hospital setting
- Strong interpersonal skills and the ability to communicate information clearly and concisely with, physicians, nurses, allied health professionals, other clinical stakeholders, and project leadership
- Proven track record in supporting large scale health care information systems and technologies
- They will utilize their project management skills to execute on-time deliverables to the organization
- They will use their expertise and understanding of the organizational culture and clinical application experience in providing support in the delivery of care across the hospital
- Strong communication and conflict-management skills
- Proven attendance record
- Highly organized and detail oriented
- Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all
- Ability to perform the essential duties of the job
- Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health's Commitment to Caring
- Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy
- Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment
- *You may be required to work at any site of Mackenzie Health
Desired Qualifications
- ITIL certification an asset
- Clinical, professional designations preferred
- Service Now experience an asset
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