Application & Technical Support Specialist II
RemoteUnited States
Job Summary
Provide technical support for customer assistance, quotations, training, complaint investigation, and failure analysis while collaborating on research and development activities. Analyze application needs to propose, alter, or refine lining designs and installation methods that support customer business objectives. Execute product promotions and marketing strategies as a cross-functional team member, including preparing for and attending industry tradeshows. Contribute to market and product portfolio analysis to identify emerging business opportunities and assist in product rationalization, pricing, and positioning. Offer strategic customer sales and technical support with approximately 35% domestic and occasional international travel. Requires a B.S. in Engineering, 2–4 years of experience in refractory roles, and proficiency in MS Office.
Required Qualifications
- B.S. degree in Engineering such as Ceramics, Metallurgy, Chemical, Materials Science or related field
- knowledge of industry/customer applications, general refractory science, and marketing/technical skills
- proficient knowledge of MS Office (i.e. Excel, Access and PowerPoint)
- the ability to work effectively in a team environment
- strong analytical, strategic thinking and business problem solving skills
- project management skills and the ability to coordinate multi-department projects
- two (2) to four (4) years' experience in technical, Research and Development or commercial refractory roles
- more than 2/3 of time sitting, talking or hearing
- less than 1/3 of time standing, walking, climbing/balancing, stooping/kneeling/crouching/crawling, reaching and using hands and fingers and tasting/smelling
- lifting up to 50 pounds less than 1/3 of time
- accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus
- more than 2/3 of time in an office setting
- less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration
- exposure to moderate noise
- less 1/3 of time working in loud environments
- approximately 35% travel (primarily domestic, occasional international opportunity)
Desired Qualifications
- Additional knowledge and understanding of product lines, product characteristics, construction, installations, customer applications, estimating, quality control, manufacturing and sales skills
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